All orders are dispatched within 1-2 working days

Standard UK delivery for Single Greeting Cards costs £0.99 and will be posted out by Royal Mail First Class. 

Standard UK delivery is £2.99 for orders below £30. Standard orders are delivered within 3-5 working days.

Standard Delivery is Free for Orders Over £30.

Expedited Delivery is £9.99, delivered within 1-2 working days. Please note anything ordered on Friday will be posted out on the following Monday.



If your not totally happy with your order, please contact us within 30 days of purchase at

All unwanted items must be unused and in the original packaging. It is the customers responsibility to ensure that items reach us undamaged. Please send all items by recorded or tracked post. Lilly and Thorn cannot take responsibility for any items lost in transition.  

Refunds will be processed within 2 working days of receiving the item and will be processed via the same method the original payment was made by. Payments may take 3-5 working days to appear back in your account. 

We do our best to check all items before they are sent out. However, if you receive a damaged/faulty item, please email us within 7 working days of receiving the parcel. We will do our best to replace the item or alternatively we may offer a refund or exchange. We may also ask for a photo of the damaged item for our records.